Conditions and terms

Terms and Conditions | FMN Rent a Car - FIMA MOTORS S.R.L.

Terms and Conditions

FIMA MOTORS S.R.L. – FMN Rent a Car

Please read these Terms and Conditions carefully before renting a vehicle. By making a reservation and signing the rental contract, you accept and agree to comply with all the terms described in this document.

📋 Table of Contents

1 Definitions

Client / User / You – the natural or legal person making a reservation and/or signing the rental contract.

Company / We – SC FIMA MOTORS S.R.L. (FMN Rent a Car).

Car / Vehicle – the vehicle offered for rent by FMN Rent a Car.

Destruction / Damage – any deterioration of the vehicle, including windows, mirrors, lights, body and interior elements.

Theft – theft of the vehicle, its accessories, or acts of vandalism.

Foreign Travel – leaving Romania with the rented vehicle; permitted only with written approval from the company, obtained at least 2 days in advance.

2 General Rental Conditions

🔑 Age and Driver's License

Minimum Age 21 years Minimum Experience 12 months

Not accepted:

  • Copies of driver's license
  • Expired licenses
  • Provisional documents
  • Temporary documents

👥 Additional Drivers

Any additional driver must meet the following conditions:

  • Must be present at vehicle pick-up
  • Must be mentioned in the contract
  • Must hold a driver's license for at least 12 months

⚠️ Attention: Drivers not registered in the contract are not covered by the included insurance.

📄 Required Documents at Pick-up

  • Identity document or passport (main driver and additional drivers)
  • Valid driver's license
  • Valid credit or debit card, in own name, valid for at least 6 months
  • In certain situations: additional documents (flight ticket, accommodation reservation, etc.)

3 Payment, Deposit and Financial Conditions

💳 Payment Methods

At the start of the rental, the following are paid:

  • Full rental cost
  • Deposit / guarantee amount

Rates are calculated in euros (EUR). If payment is made in Romanian lei (RON), the amount will be converted using the EUR/RON exchange rate published by the National Bank of Romania (BNR) and applicable on the payment date, plus a 1.5% currency conversion margin.

Important note: Regardless of the payment method, the company reserves the right to perform additional verifications and to approve or refuse the rental.

🛡️ Deposit / Guarantee

The deposit amount depends on:

  • Vehicle category
  • Type of insurance chosen

The deposit is used to cover:

  • Possible damages or theft
  • Missing fuel
  • Car wash
  • Other costs specified in the contract

✅ Full refund: The deposit is returned 100% if the vehicle is returned without problems and in compliance with all contractual conditions.

4 Booking Cancellation Policy

📅 For Prepaid Reservations

Cancellation more than 48 hours in advance:

  • ✅ Full refund minus 30 EUR (bank and logistics costs)
  • ⏱️ Refund is made within a maximum of 30 business days

Cancellation less than 24 hours in advance:

  • ❌ Amount is not refunded
  • 🎟️ You receive a voucher equivalent to a maximum of 3 rental days, usable later

📧 All cancellation requests must be sent to: [email protected]

5 Vehicle Pick-up and Drop-off

🕐 24/7 Service: Vehicle pick-up and drop-off are done 24/7 at:

  • ✈️ Service Point near Otopeni/Bucharest Airport
  • ✈️ Sibiu

📝 Handover-Receipt Report

The car is delivered and returned based on a handover-receipt report that describes the vehicle's condition.

⚠️ Important:

  • Any existing damage must be noted before pick-up
  • In the absence of a note, the vehicle is considered to have been picked up in good condition
  • Damages not reported at pick-up will not be accepted retroactively

✅ Return Conditions

The vehicle must be returned:

  • In the same condition (mechanical and aesthetic)
  • With all documents
  • With all accessories and equipment

6 Fuel and Fuel Receipt

Fuel is not included in the price.

⛽ Fuel Rules

  • The car is usually delivered with a full tank
  • Upon return, it must be at the same level
  • Otherwise, missing fuel is charged at 2.2 EUR/liter

📋 Fuel Receipt: Keep the last fuel receipt to prove the refueling level upon return.

7 Rental Duration

⏰ Extensions

If you wish to extend the rental period, you must notify the company at least 24 hours before the return date specified in the contract.

⚠️ Unauthorized extension:

  • You will be charged double the daily rate
  • The extension is subject to vehicle availability
  • In case of non-return, the company reserves the right to report the vehicle as stolen

⏱️ Grace Period

59-minute grace period: You have up to 59 minutes of free delay for vehicle return.

After this period, you will be charged for an additional day.

8 Vehicle Use

✅ Permitted Use

  • Normal road use according to traffic regulations
  • Transport of persons (up to the number of registered places)
  • Transport of legal goods

❌ Prohibited Use

The vehicle CANNOT be used for:

  • Driving lessons or driving tests
  • Commercial transport of passengers or goods
  • Competitions, rallies, or speed tests
  • Transport of hazardous materials
  • Towing other vehicles
  • Off-road driving
  • Driving under the influence of alcohol or drugs
  • Subletting to third parties
  • Border crossing without prior approval

9 Safety

🔒 Vehicle Security

The client is responsible for:

  • Locking the vehicle whenever left unattended
  • Keeping keys in a safe place
  • Not leaving valuables visible in the car
  • Parking in safe, well-lit areas

⚠️ In case of key loss: The cost of replacing keys and locks can reach up to 2000 EUR.

👶 Child Safety

Child seats available upon request:

  • Must be requested at booking
  • Subject to additional costs
  • Compliant with EU safety standards

10 Maintenance

🔧 Routine Maintenance

The vehicle is delivered in perfect working condition, with all maintenance up to date.

Client responsibilities:

  • Check fluid levels (oil, coolant, windshield washer)
  • Check tire pressure regularly
  • Report any malfunction immediately

⚠️ Problems During Rental

In case of any technical problems:

  • Contact the company immediately
  • Do not attempt unauthorized repairs
  • Do not continue driving if the problem is serious

11 Accidents and Damages

🚨 In Case of Accident

Mandatory steps:

  1. Call the police (112)
  2. Immediately notify FMN Rent a Car
  3. Complete the accident report form
  4. Do not leave the scene until formalities are completed
  5. Take photos of the damage and scene
  6. Obtain contact details from witnesses

💰 Financial Liability

Depending on the insurance contracted:

  • You may be liable for damages up to the deductible amount
  • Failure to follow procedures may result in full liability

12 Roadside Assistance

✅ 24/7 Assistance included:

  • Technical assistance in case of breakdown
  • Battery jump-start
  • Tire change
  • Door unlocking (if keys inside)
  • Vehicle recovery (if necessary)

📞 Emergency Contact: [email protected]

Available 24/7 for any emergency.

13 Warranty and Compensation

🛡️ Limited Warranty

The company guarantees that:

  • The vehicle is in good working condition
  • All legal documents are valid
  • The vehicle is properly insured

💵 Compensation

The client is liable for:

  • All damages caused by improper use
  • Interior damage (stains, burns, tears)
  • Missing accessories or equipment
  • Fines and parking violations
  • Costs resulting from breach of contract

14 Insurance

📋 Included Insurance

Standard insurance includes:

  • RCA (Third Party Liability): Mandatory insurance
  • CASCO: Vehicle damage coverage
  • Roadside Assistance: 24/7

🎯 Additional Options

Available at booking:

  • CDW (Collision Damage Waiver): Reduces deductible
  • Super CDW: Eliminates deductible
  • Theft Protection: Coverage against theft
  • Glass and Tires: Additional coverage

⚠️ Insurance does not cover:

  • Damages caused intentionally
  • Damages in case of contract violations
  • Interior damage
  • Loss of keys
  • Damage due to driving under the influence

15 Fines and Violations

The client is responsible for:

  • All fines received during the rental period
  • Parking violations
  • Speeding tickets
  • Other traffic violations

💰 Administrative Fee

For each fine processed, an administrative fee of 30 EUR is applied to cover:

  • Processing and notification
  • Communication with authorities
  • Administrative costs

16 Website and Third Parties

🌐 Online Reservations

Reservations made through our website or third-party platforms are subject to:

  • Availability confirmation
  • Vehicle availability at the time of pick-up
  • Identity and document verification

📱 Third-Party Platforms

If you booked through a third-party platform (booking agencies, comparison sites):

  • The specific terms of that platform also apply
  • FMN Rent a Car's terms and conditions remain valid
  • In case of conflict, our terms take precedence

⚖️ Governing Law

These terms and conditions are governed by Romanian law.

Any disputes will be resolved by competent courts in Romania.

📧 Contact and Information

For questions or clarifications regarding these Terms and Conditions, please contact us:

Email: [email protected]

FIMA MOTORS S.R.L. - FMN Rent a Car
Tax ID (CUI): 33418698
Address: Calea Bucurestilor, Nr. 291B, Otopeni, Ilfov
Service Points: Otopeni/Bucharest Airport | Sibiu

FIMA MOTORS S.R.L. reserves the right to modify these terms at any time.

The updated version is always available on the website.

© 2026 FIMA MOTORS S.R.L. - FMN Rent a Car. All rights reserved.